Privacy Policy
This explains what HPM Wastewater Treatment Services collects when you book with us on our website or on Facebook Messenger, and what we do with it.
What we collect
Your name, phone number, email address, service address and map location, the details of your booking, the messages you send us on Messenger, and any payment screenshot you upload. When you press Next on the booking schedule step, we save the details you have entered so far, even if you don't finish, so we can help you complete your booking. We delete these after 90 days.
Why we collect it
To take and carry out your booking, to check your payment, to contact you about your service, and to answer your questions.
Who can see it
Our staff. Payment screenshots are viewed and checked only by HPM staff; no software or AI reads them. The chat assistant (Cloudflare Workers AI) receives chat text only, never images. We do not sell your data. We use these providers to run the service: Meta (Messenger), Vercel (hosting), Neon (database), Cloudflare Workers AI (reads your chat text to help with booking), SMS Gateway for Android and PhilSMS (text messages), and Resend (email).
How long we keep it
We keep booking records as long as we need them to run the business and meet our legal and accounting duties. Chat messages and payment screenshots are kept only as long as they help us serve you. You can ask us to delete your data at any time.
Contact us
Email [email protected] or call 0910 036 0716. To have your data removed, see our data deletion page.